Effective Date: September 18, 2026

These Terms of Service (“Terms”) govern your use of the Q and L Pest Management website, communications, and related services. By using our website or requesting services from Q and L Pest Management, you agree to these Terms.

1. Services

Q and L Pest Management provides pest management and related property services, which may include general pest control, lawn and ornamental services, termite services, rodent control, mosquito control, inspections, treatments, and other related services.

Specific services, pricing, schedules, warranties, treatment plans, and other service conditions may be governed by separate estimates, proposals, service agreements, or contracts.

2. Website and Communications

You may use our website, forms, chat features, telephone number, email, and other communication methods to request information, obtain estimates, schedule services, or communicate with Q and L Pest Management.

You agree that information you provide to us will be accurate to the best of your knowledge.

3. SMS/Text Messaging Terms

Q and L Pest Management may offer SMS/text messaging for customers and prospective customers who provide their mobile phone number and consent to receive text messages.

Depending on the consent you provide, messages may include:

Appointment reminders
Scheduling and confirmation messages
Service notifications and updates
Estimate and quote follow-ups
Customer-service communications
Account or service-related information
Promotional messages and special offers

Message frequency varies.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

You may opt out of SMS communications at any time by replying STOP to any text message from Q and L Pest Management. After opting out, you may receive a final message confirming your opt-out request.

For assistance with our text messaging program, reply HELP or contact us at 561-313-5567 or Admin@qandlpest.com.

Carriers are not liable for delayed or undelivered messages.

Your participation in our SMS program is subject to these Terms and our Privacy Policy.

4. SMS Consent and Privacy

Your mobile phone number, SMS opt-in information, and text messaging consent will be handled in accordance with our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

For additional information about how we collect, use, and protect personal information, please review our Privacy Policy.

5. Opting Out of SMS Messages

You may cancel SMS communications at any time by replying STOP.

After receiving your STOP request, we will process your opt-out request and discontinue further SMS communications associated with the applicable messaging program, except where additional communication is permitted or required by law.

If you later wish to receive text messages again, you may opt in again through an available consent method.

6. Help and Support

For assistance with text messages, reply HELP to a message or contact:

Q and L Pest Management
Phone: 561-313-5567
Email: Admin@qandlpest.com

7. Estimates, Pricing, and Services

Any estimates or pricing provided through our website, telephone, email, text message, or other communications may be subject to inspection, verification, and additional service conditions.

Final pricing and service requirements may depend on factors including property conditions, pest activity, treatment requirements, property size, frequency of service, and the scope of work.

8. Appointments and Access

Customers are responsible for providing reasonable access to areas necessary for scheduled inspections or services.

Certain treatments may require customers, occupants, pets, or other persons to follow preparation, safety, access, or re-entry instructions provided by Q and L Pest Management.

9. Website Use

You agree not to use our website or communication systems:

For unlawful purposes
To interfere with the operation or security of the website
To submit false, fraudulent, or misleading information
To attempt unauthorized access to our systems
To misuse our forms, chat systems, telephone services, or messaging systems

10. Third-Party Services

Our website and business operations may utilize third-party service providers for functions such as communications, customer relationship management, scheduling, payment processing, website hosting, analytics, and other business operations.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

11. Disclaimer

Information provided on our website is intended for general informational purposes and does not replace a property-specific inspection, treatment recommendation, service agreement, or professional assessment.

Pest conditions and treatment results may vary depending on property conditions, environmental factors, customer cooperation, pest pressure, and other circumstances.

12. Limitation of Liability

To the extent permitted by applicable law, Q and L Pest Management will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or communications services.

Nothing in these Terms limits any rights or remedies that cannot legally be limited under applicable law.

13. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, communications practices, technology, or legal requirements.

When changes are made, we may update the effective date displayed at the top of this page.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

15. Contact Information

Questions regarding these Terms or our messaging program may be directed to:

Q and L Pest Management

Phone: 561-313-5567
Email: Admin@qandlpest.com
Website: qandlpest.com

Privacy Policy

Effective Date: September 18, 2026

Q and L Pest Management (“Q and L Pest Management,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, and protect information obtained through our website, contact forms, chat features, telephone communications, text messaging services, and other interactions with our business.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Service address
Property information
Information related to pest control, lawn, termite, rodent, or other services you request
Appointment and scheduling information
Communications you send to us through forms, chat, email, telephone, or text message
SMS/text messaging consent and communication preferences

We may also automatically collect certain technical information when you use our website, including browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use information collected from you to:

Respond to questions and service inquiries
Provide estimates and requested services
Schedule, confirm, and manage appointments
Communicate regarding current or requested services
Provide customer support
Send service reminders, scheduling notifications, account information, and other service-related communications
Send marketing or promotional communications when you have provided the appropriate consent
Improve our website, customer service, and business operations
Maintain business records
Comply with applicable legal and regulatory requirements

3. SMS/Text Messaging

If you provide your mobile phone number and separately consent to receive text messages from Q and L Pest Management, we may send you SMS or MMS messages consistent with the consent you provided.

Depending on your selections, messages may include appointment reminders, scheduling communications, service updates, customer-service communications, estimates, follow-ups, special offers, promotions, and other information related to Q and L Pest Management.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Q and L Pest Management does not sell or transfer SMS opt-in information or text messaging consent for third-party marketing purposes.

5. Service Providers

We may use service providers that assist us with functions necessary to operate our business, such as website hosting, customer relationship management, communications, payment processing, scheduling, data storage, and customer support.

These providers may receive information when reasonably necessary to perform services on our behalf and are expected to handle information appropriately and in accordance with applicable requirements.

SMS opt-in data and consent are handled as described in Section 4 of this Privacy Policy.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, measure performance, and improve the visitor experience.

Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Choices

You may contact us to request updates or corrections to personal information you have provided.

You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.

For text messages, reply STOP to opt out of future SMS communications. Reply HELP for assistance.

10. Children’s Privacy

Our website and services are intended for adults seeking pest management and related property services. We do not knowingly collect personal information from children under 13 through our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When changes are made, we may update the effective date shown at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: