Effective Date: September 18, 2026

Q and L Pest Management (“Q and L Pest Management,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, and protect information obtained through our website, contact forms, chat features, telephone communications, text messaging services, and other interactions with our business.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service address
• Property information
• Information related to pest control, lawn, termite, rodent, or other services you request
• Appointment and scheduling information
• Communications you send to us through forms, chat, email, telephone, or text message
• SMS/text messaging consent and communication preferences

We may also automatically collect certain technical information when you use our website, including browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use information collected from you to:

• Respond to questions and service inquiries
• Provide estimates and requested services
• Schedule, confirm, and manage appointments
• Communicate regarding current or requested services
• Provide customer support
• Send service reminders, scheduling notifications, account information, and other service-related communications
• Send marketing or promotional communications when you have provided the appropriate consent
• Improve our website, customer service, and business operations
• Maintain business records
• Comply with applicable legal and regulatory requirements

3. SMS/Text Messaging

If you provide your mobile phone number and separately consent to receive text messages from Q and L Pest Management, we may send you SMS or MMS messages consistent with the consent you provided.

Depending on your selections, messages may include appointment reminders, scheduling communications, service updates, customer-service communications, estimates, follow-ups, special offers, promotions, and other information related to Q and L Pest Management.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Q and L Pest Management does not sell or transfer SMS opt-in information or text messaging consent for third-party marketing purposes.

5. Service Providers

We may use service providers that assist us with functions necessary to operate our business, such as website hosting, customer relationship management, communications, payment processing, scheduling, data storage, and customer support.

These providers may receive information when reasonably necessary to perform services on our behalf and are expected to handle information appropriately and in accordance with applicable requirements.

SMS opt-in data and consent are handled as described in Section 4 of this Privacy Policy.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, measure performance, and improve the visitor experience.

Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Choices

You may contact us to request updates or corrections to personal information you have provided.

You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.

For text messages, reply STOP to opt out of future SMS communications. Reply HELP for assistance.

10. Children’s Privacy

Our website and services are intended for adults seeking pest management and related property services. We do not knowingly collect personal information from children under 13 through our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When changes are made, we may update the effective date shown at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Q and L Pest Management

Email: Admin@qandlpest.com

Phone: 561-313-5567

Website: qandlpest.com